Pokémon TCG: Sword and Shield—Brilliant Stars

Pokémon TCG Online Situation - Cards Missing

Status
Not open for further replies.
PidgeyCornerFTW:
If there are no records of us trading these cards, how could it be "hacking"?

If someone had password access to another account, they would need to get the cards out by trading.
 
I understand that the PTCGO people are under a lot of pressure now. They still have thousands of glitches to fix, a complete new set of approximately 100 cards to code, but honestly, this is way worse than anything else. Cards dissapear from peoples account and all they get is a "tough luck kid, have a nice day"?! This is an outrage!!
 
The passwords I use on the web are random combinations of letters/numbers with random capitalization put in place that I memorize. No one is guessing my password.

I've only seen a rare card (Vileplume) disappear, and never any of the pre-evolutions in my deck disappear.

Since it seems to only be big meta cards disappearing, my guess is that someone on the back end of the game is taking cards out of players collections that either they need/their friends need....still not sure if this is a bigger problem than eviolite/Mew/Vanilluxe/Fliptini not working though....
 
The fearmongering is hilarious. "My guess is someone there is taking players' cards"? Are you insane? Seriously, even beyond how completely illegal that would be, someone with that kind of power wouldn't have to take the card from a player, considering there are no material "cards" involved here.
 
Charranitar said:
The passwords I use on the web are random combinations of letters/numbers with random capitalization put in place that I memorize. No one is guessing my password.

I've only seen a rare card (Vileplume) disappear, and never any of the pre-evolutions in my deck disappear.

Since it seems to only be big meta cards disappearing, my guess is that someone on the back end of the game is taking cards out of players collections that either they need/their friends need....still not sure if this is a bigger problem than eviolite/Mew/Vanilluxe/Fliptini not working though....
Click to expand...

Yes, there must be some kind of PUI conspiracy behind the scenes to disappoint players by taking away their valuable cards and discouraging from playing! :thumb:

QD4U said:
Hey guys! Read goGoGOAL's answer in this thead, I think he may be onto something
http://www.pokemontcg.com/forums/fe...ards-from-collection-missing-please-read-asap
So maybe the issue is just that people have accepted your old trades?
Still, if that's the reason why cards have dissapeared from peoples account, it doesn't solve the problem :/
Click to expand...

The ticket reply Pooka got, specifically says they checked his account and confirmed he didn't trade away the cards he mentioned.

Are people even reading the thread before replying? Wow.

Honestly PTCGO got me very excited right away, but it has also managed to get me disappointed just as fast. It seems like PUI has to either put forth a lot more resources to make it a good thing, or just drop it completely and allocate their efforts elsewhere.
 
I did read the thread. Maybe the trades were too old or something? Like, if you put up a trade, and if someone accepts it months later, it doesn't register as a trade even though the trade still happened. I dunno, just a theory.

It just seems really weird that cards would just dissapear like that. Considering only rare/useful cards seem to have dissapeared, there has to be some special reason for that.
 
It's more likely that all kinds of common and uncommon cards are missing too. They're just not being noticed like missing meta cards.

Backups are usually more trouble than they are worth. Typically it means they have to reload the entire database somewhere, and Support isn't going to do that just to look up what cards someone owned a month ago. From their reply, they can see what someone currently has, and what they have (recently?) traded, but not what their account had X days ago.

I believe that some kind of inconsistency could occur with an old trade finally getting accepted, but I doubt Pooka would have left his RDL out in "Offers I Made" for so long.

Pokemon Support has a chance to make things right here, after reviewing Pooka's video. Clearly that is the proof they need that he indeed own the cards at one time. Let's wait and see.
 
bullados said:
This is not the place to be complaining about this, Kyle.

The TCGO has a good set of boards.

The guys in charge over there troll those boards regularly.

They do NOT troll these boards.

If you want to impact change within the TCGO, start there.
Click to expand...

Please don't tell members that they can't discuss Pokemon related issues on the PokeGym.
It may not be the ONLY place to bring it up, but it opens up the discussion to a wider audience.
 
Cyrus said:
Bullados: just how vibrant are those boards? Not being sarcastic or anything - I'm legitimately curious, 'cause I've never once read them.

P.S. Screencaps, Kyle. You ought to screencap your glitched collection as soon as possible, cross-reference it to a Youtube video that includes missing cards, and then throw that pretty overwhelming evidence at them.
Click to expand...

Not as much as these, but pretty darn. Every topic in their Feedback and Bugs section gets commented on by at least one of the TPCi guys (not the MTs). There are usually about 10-15 topics posted there a day. I don't know about the rest of the site, but it looks fairly active. The big thing there, though, is getting the attention of the people who can actually do something about this problem.
 
bullados said:
Not as much as these, but pretty darn. Every topic in their Feedback and Bugs section gets commented on by at least one of the TPCi guys (not the MTs). There are usually about 10-15 topics posted there a day. I don't know about the rest of the site, but it looks fairly active. The big thing there, though, is getting the attention of the people who can actually do something about this problem.
Click to expand...

http://www.pokemontcg.com/forums/fe...me-poke-fusion-retreat-bug?page=1#post-127190

Still havent heard anything about this :O
 
At this point I'm just waiting for a better fanmade simulator to be made. PlayTCG and Redshark both have potential but their devs both seem to be too busy to make significant improvements. :(
 
Kyle,
I'll reply to you about this issue personally. It may not be today, as I am not in the office. I'm getting more info on the situation from the CSR team as well. You'll hear from me no later than early next week.

Yoshi-,
It's not uncommon for bug reports to not receive a reply. The game is still in Beta, and the Mod team logs all of the bug reports for the development team. In the future, I recommend a polite request for a confirmation that your bug has been logged.

Thank you,
Professor Dav
 
I think it is also worth pointing out that the customer service response Kyle posted (while perhaps more abrupt than it strictly needed to be) was not the final word on the subject. Kyle used the ability to reject that solution and continue a dialog with the our customer service team. Since then the issue had been escalated and he is actively working with them to figure out what the issue may be.
 
Tagrineth said:
The fearmongering is hilarious. "My guess is someone there is taking players' cards"? Are you insane?
Click to expand...

I'm curious why you find this so far-fetched.

There is at least one well-documented case of an online poker site employee using backdoors to cheat players out of hundreds of thousands of dollars.

I have personally worked system development and network security in environments mandated to be PCI DSS (Payment Card Industry Data Security Standard) compliant. The hardest part of compliance is rarely thwarting attacks from the outside, but dealing with attacks from the inside. The big hacker jobs make the big news headlines, but statistically the majority of credit card fraud is done by employees of the merchants handling the cardholder data, so we had to design systems capable of protecting the merchant from its own people.

Now, with PTCGO there is no money at stake, but the principle is the same. I think the IT industry would be a lot better off if they treated every piece of data like it was someone's credit card number.
 
Biggie said:
I think it is also worth pointing out that the customer service response Kyle posted (while perhaps more abrupt than it strictly needed to be) was not the final word on the subject. Kyle used the ability to reject that solution and continue a dialog with the our customer service team. Since then the issue had been escalated and he is actively working with them to figure out what the issue may be.
Click to expand...

While it's true that Kyle has an opportunity to continue a dialogue with the support team about his issue, I don't believe that it changes the fact that the initial response he received was worded poorly.

The representative assumed that the records he/she checked were infallible, and thus responded in a way that made it seem like Kyle was lying. (While I believe the intention wasn't for the response to have an accusatory tone, that's the way it comes out.)

Pokemon Support said:
We are able to see that the the cards are not on your account, and that you have not traded those cards, but we are unable to verify that the cards were ever on your account. As such we are unable to grant those cards to your account.
Click to expand...

I'm glad that this issue got escalated and is in the process of getting resolved. That's certainly good to hear.

From my understanding, this problem is widespread, and I'm sure that other people have opened support tickets about this issue. Kyle is a relatively famous member of the Pokemon community, so he would openly post something like this in a public forum. My concern is that there are many other players who probably got a response similar to the one Kyle received. These players, especially the newer ones, may be turned off from the game just because of poor customer service.

If this is the case, then it would be truly regrettable.
 
Mekkah said:
At this point I'm just waiting for a better fanmade simulator to be made. PlayTCG and Redshark both have potential but their devs both seem to be too busy to make significant improvements. :(
Click to expand...

I want PTCGO to be a full blown client like MTGO, where I can get a game, play an event of some kind at any hour, any day, anywhere.

It's an overly ambitious dream, I know.
 
Chairman Kaga said:
I'm curious why you find this so far-fetched.

There is at least one well-documented case of an online poker site employee using backdoors to cheat players out of hundreds of thousands of dollars.

I have personally worked system development and network security in environments mandated to be PCI DSS (Payment Card Industry Data Security Standard) compliant. The hardest part of compliance is rarely thwarting attacks from the outside, but dealing with attacks from the inside. The big hacker jobs make the big news headlines, but statistically the majority of credit card fraud is done by employees of the merchants handling the cardholder data, so we had to design systems capable of protecting the merchant from its own people.

Now, with PTCGO there is no money at stake, but the principle is the same. I think the IT industry would be a lot better off if they treated every piece of data like it was someone's credit card number.
Click to expand...

And again there's one critical difference between what you're describing... and PTCGO.

What you're describing involves a finite, tangible object (MONEY).

It's not even that there's no money at stake - there's simply nothing finite involved.

The only thing they'd have to gain from 'TAKING' the cards from players is... removing cards from players' inventories. They could just CREATE NEW COPIES of the cards for themselves digitally at no loss to anyone involved.

So yes, it's laughably Farfetch'd.
 
Yes, just so everyone knows, I have been receiving further help after I pursued the issue. Right now I'm working with the support team to see if we can get to the bottom of this. I'm starting to think that the cause of the missing cards is a trade I might have made months ago that is getting accepted finally, but I looked through months of trade history and couldn't find any evidence (which is a problem on its own).

To clarify, I'm not worried about the missing cards; those can be replaced quite easily. What I am worried about is the way that my request for help was handled initially. On top of that, the fact that it's taking so much time and effort to track down a simple thing like a few cards missing might set off an alarm that the system could have a few flaws in it. Ultimately, I just want everything to be improved so issues like these don't come up in the future. I love the game, but situations like these are going to turn away new players unfortunately.
 
Status
Not open for further replies.
Back
Top