I recently received the following email from a Nintendo of America customer service representative: I couldn't tell from your e-mail what you were referring to, so I looked up your previous e-mails to us. Are you saying you're e-mailing email@example.com and then getting getting a response from firstname.lastname@example.org stating to send it to email@example.com? If so, as long as you're sending it to firstname.lastname@example.org, you're good to go. Some of the e-mails that are sent to nintendopower.com e-mail addresses are copied when they get to us: a copy goes to the appropriate folks at Nintendo Power, and a copy comes to us (at email@example.com) in case the sender has questions that need a response to, etc. What's likely happened is we've updated the way the e-mail routes to us, so it's no longer obvious to our e-mail reps that the e-mail went to firstname.lastname@example.org and got copied to us. I'll make sure our techs take a look at things, to make sure everything is copying/routing correctly, so our reps will be able to tell that you did send the e-mail to email@example.com. Sorry for the confusion. We'll get it fixed at our end so we're once again able to see the e-mail address you originally sent your e-mail to. Nintendo of America Inc. Greg Wallace Nintendo's home page: http://www.nintendo.com/ Power Line (Automated Product Info): (425) 885-7529 Basically, what this means is that, if you send a deck to the email address listed in the Pokemon Center section of Nintendo Power and receive an email back from firstname.lastname@example.org, your email went through. Don't worry about it, and don't send it again. I get the feeling that their inbox is getting crammed with decks from many worthy TCG veterans. Thank you.