So the main goal is to get everyone in the league a 'My Pokemon' account so that next season the overall number of products sent will be increased.
Not just a POP ID, but a 'My Pokemon' account.
I'll put that on my 'to-do' list.
My Husband and I are having the same problem with our league supplies. We started our league a couple of weeks before the start of Rival. We requested additional materials for both Rival and Cyrus and received them no problem. This time around we only received enough supplies for 10 members...we have 33...most of which are Juniors. We requested additional materials as soon as we realized we didn't have enough and we have not had a response so far. I'm so concerned.
We understand about the My Pokemon accounts, so we have been constantly reminding everyone to register at the website. We even helped some fax their forms. (Thinking it was enough to get our members started with their accounts, when we reported the first season we mailed in the parental consent that is part of the POP ID sheet...initially we thought that's what we were supposed to do.)
In the meantime, the kids are getting anxious...I only wish I would, at least, have enough scorecards for each kid while we wait. It's funny, but the kids are always very enthusiastic and concerned about checking their progress on the scorecard.
What can we do?:frown:
PM me your league location, unless Biggie gets to you first, and I will see if I can help you. Have you gotten all the correct parental permission forms filled out and submitted yet? Did the parents make a My Pokemon account for themselves (make the process a lot easier)?
You can also email customer service about the supplies and they will let you know if your additional supplies have been approved or not. You should also try the Professor Forums at go-pokemon about the issues you are having with getting your Junior's accounts set up.
We had league today. The parents of the kids that showed up complained that they went to the website but were not able to register. They just said "I went on the main website like you told me and I couldn't register." I'm not sure of what kind of problem they're having, so I will definitely e-mail for help with the accounts and about the supplies. What puzzled me was that the parents that play had no difficulty making their own My Pokemon accounts, but like the other parents they had trouble when making their kids accounts. A little discouraging, but I'm still hoping for a simple solution.
Thanks for offering to help. We appreciate it. :smile:
After that paperwork is received, the parent receives an email giving them the UserName and Password for the Childs account.
R_B,
For the parents that are having problems, are they trying to register players under 13?
Like on the PokeGym, TPCi / POP has paperwork that parents need to submit before the kids can be registered with a My Pokemon account.
This will no longer be an issue in about a week as the sign up process is being updated. :thumb: