Partial refund for gencon, legit

Discussion in 'TCG News & Gossip Discussion' started by TrEkIeV, Aug 9, 2003.

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  1. TrEkIeV

    TrEkIeV New Member

    Hello everyone. I thought this might be of interest to some people here on the forums. If you purchased a saturday only badge for gencon, you are entitled to a partial refund. This is legit, and has been verified. Steve Jackson Games verified it for me, since it was published in one of their online magazines. If you have any questions, please email customer support at or peter@gencon.com

    Mods, if this in the wrong spot, I'm sorry. I figured the more people the word got out to the better.


    ---------- Forwarded message ----------
    From: Peter Adkison
    Sent: Friday, August 01, 2003 4:00 PM


    Hello, friends and peers in the gaming industry,

    We at Gen Con have decided to offer a 50% refund to Gen Con Indy 2003
    Saturday-only attendees due to the extensive line difficulties we had on
    that day. The details of the offer are below.

    I'd like to get this out across the internet anyplace where such a
    posting would be appropriate. If you have, or regularly frequent, such a
    site please do me (and the gaming community) a favor by posting the
    following announcement. This can be posted, emailed, printed, or wadded
    up and filed in the appropriate receptacle--all I ask is that, when
    replicated, it be replicated in its entirety.

    Thanks in advance, I really appreciate your help with this.

    Peter Adkison
    Owner/CEO, Gen Con LLC
    "The best four days in gaming!"
    www.gencon.com

    ---

    An Open Apology From the Gen Con Staff and Saturday Refund Announcement

    First and foremost, the Gen Con Team would like to thank everyone who
    came out and supported our first year in Indianapolis. The Gen Con
    Indianapolis 2003 convention held on July 24-27 was a huge success in
    many ways, attracting a record-breaking attendance, hosting over 3,600
    gaming events, featuring a star-studded celebrity line-up, and the
    largest collection of games exhibitors ever brought under one roof in
    the history of the hobby games industry.

    Unfortunately the convention's success was undermined by intolerably
    long lines, especially on Saturday. This particularly frustrated
    attendees who only had time to come to Gen Con for Saturday. Many of the
    Saturday only crowd spent a disproportionate amount of their time in
    line, missing out in opportunities to shop, secure celebrity autographs,
    attend seminars-or play games! Long lines are generally a part of a
    large-scale show such as Gen Con, and one of the ways we hope to counter
    your wait on site is by offering pre-registration. Pre-registration
    enables you to buy your badge through our website (www.gencon.com) and
    have your badge mailed to you before the show starts. We are also
    looking at other means of pre-registration to help ease the line
    problems.

    While we at Gen Con understand the problems that went wrong with our
    systems and will fix them, we feel strongly that we need to do something
    more than just a promise to do better next time, especially for the
    Saturday-only attendees who suffered the worst. Therefore, we are
    announcing a partial-refund for those attendees who purchased a
    Saturday-only badge onsite.

    To qualify for a partial refund you must have purchased a Saturday
    one-day badge, on site. Since this program is designed to console those
    in particular who stood in the long Saturday line and were losing time
    for the only day at the convention, it does not apply to people who
    purchased a Saturday one-day badge by pre-registering online.

    If you qualify for a partial refund mail a photocopy of your Saturday
    one-day badge (or mail us the original if you have no interest in
    keeping it as a souvenir) to:

    Gen Con LLC
    Saturday Partial Refund
    120 Lakeside Ave, Ste 100
    Seattle, WA 98122

    The photocopy must be of the front of the badge, which includes your
    name, so that we can check the legitimacy of the badge and also make
    sure that it wasn't issued to someone who pre-registered. Be sure and
    include your address either on the envelope or in the letter so we know
    where to mail the partial refund!

    Soon after receipt we will mail a check back to the address you
    indicate. The check will be made out to the name on the badge. The
    amount of the refund will be $12.00. That's half of the Saturday one-day
    badge cost of $23.00, plus the cost of your postage, and a few cents
    more in case you had to pay for a photocopy.

    We apologize for the inconvenience and hope that you'll give us another
    try when we return to Indianapolis in the summer of 2004. We promise to
    have better systems in place next year, resulting in shorter lines! If
    you want to check out some of what you missed, much of the convention
    has been archived on our website, www.gencon.com, in the Virtual Gen Con
    area.

    Feel free to pass this along to any forum where such a posting would be appropriate;
    all I ask is that it be posted in its entirety.

    Sincerely yours,
    The Gen Con team

    =========================================================
     
  2. The Anaconda

    The Anaconda New Member

    Yeah, I saw the lines on Saturday, and they were pretty bad. They were bad other days too (The Fish King, his brother and I stood in line for two hours to get our 4-day passes), but Saturday was unbelievable. I think this is a very wise call on their part.
     
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