[Update #3: 3/12/2013 - 5:00PM PDT]
New account creation is no longer disabled. We're still in the process of correcting the issue with the small number of affected accounts.
[Update #2: 3/12/2013 - 12:35PM PDT]
The Pokémon TCG Online game client is coming out of maintenance now. It should be available to the public shortly.
[Update #1: 3/12/2013]
The technical difficulties we experienced yesterday have been resolved for the vast majority of customers. We have re-enabled login for those customers to all Pokémon websites, including the Pokémon Global Link, Pokémon TCG Online and our support portal. [DEL]The Pokémon TCG Online game client should be out of maintenance in the next few hours.[/DEL]
A very small number of accounts remain affected by this issue. All affected accounts have been created within the last 14 days. We hope to have this issue resolved for those customers later today. In the interim, affected customers will not be able to log in. [DEL]Additionally, we have temporarily disabled new account creation until this issue is resolved. [/DEL]
We appreciate your patience and will provide you with more information as it becomes available.
[DEL]We are currently experiencing technical difficulties with the account sign-in service used for all official Pokémon websites, including Pokémon Global Link, Pokémon TCG Online and our support portal, as well as the Pokémon TCG Online game client. Customers will experience limited access to these services while we work to correct the issues. We anticipate this matter to take at least 24 hours to resolve. We will revise this projection as soon as we are able.[/DEL]
New account creation is no longer disabled. We're still in the process of correcting the issue with the small number of affected accounts.
[Update #2: 3/12/2013 - 12:35PM PDT]
The Pokémon TCG Online game client is coming out of maintenance now. It should be available to the public shortly.
[Update #1: 3/12/2013]
The technical difficulties we experienced yesterday have been resolved for the vast majority of customers. We have re-enabled login for those customers to all Pokémon websites, including the Pokémon Global Link, Pokémon TCG Online and our support portal. [DEL]The Pokémon TCG Online game client should be out of maintenance in the next few hours.[/DEL]
A very small number of accounts remain affected by this issue. All affected accounts have been created within the last 14 days. We hope to have this issue resolved for those customers later today. In the interim, affected customers will not be able to log in. [DEL]Additionally, we have temporarily disabled new account creation until this issue is resolved. [/DEL]
We appreciate your patience and will provide you with more information as it becomes available.
[DEL]We are currently experiencing technical difficulties with the account sign-in service used for all official Pokémon websites, including Pokémon Global Link, Pokémon TCG Online and our support portal, as well as the Pokémon TCG Online game client. Customers will experience limited access to these services while we work to correct the issues. We anticipate this matter to take at least 24 hours to resolve. We will revise this projection as soon as we are able.[/DEL]
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