Originally Posted by Rocketman
If players are truly serious about playing at nats, then then can put forth the very small effort it takes to properly set up their accounts. Don't expect TPCi to catch your slack every year.
Answer: When a company catches your slack.
Question: What is customer service?
Possessing a "merciful" attitude is only a win for TPCi because the customer service they extended left a good taste in their customer's mouths. Those players able to play, a win for the player, and the correction of so many accounts helps TPCi, a win for TPCi. Simply saying "sorry, you're not going to be able to play" accomplishes neither of those.
Since "merciful" was the chosen word, I'll look to the kings of Ireland who recited: "...let him exalt mercy, it will exalt him."