how to get rid of a hacker NEED HELP

lucario aura wielder · 06/06/2011, 08:55 AM

anyone have ideas on how to block or disable the hacker from screwing up my pokemon.com account

*amphachu* · 06/06/2011, 09:19 AM

Personally, I would contact customer support so that they are aware of the situation. They'll probably have you change all of your login info, and have you change your email to something different too.
Posted with Mobile style...

*bullados* · 06/06/2011, 09:19 AM

Change your passwords. All of them. On everything.

Run any and all scans that you know and trust. Do not run anything that you do not know and trust.

As a last resort, wipe your hard drive.

NoPoke · 06/06/2011, 09:28 AM

find a different computer that you can trust and change your passwords from that one.

a live linux disk is handy to clean boot a machine that is very very unlikely to be compromised.

lucario aura wielder · 06/06/2011, 10:09 AM

Quote:

Originally Posted by amphachu

Personally, I would contact customer support so that they are aware of the situation. They'll probably have you change all of your login info, and have you change your email to something different too.
Posted with Mobile style...

how do i contact support?

*bullados* · 06/06/2011, 10:36 AM

http://support.pokemon.com

lucario aura wielder · 06/06/2011, 11:52 AM

is support down it keeps saying support is not avaible error

**SD PokeMom** · 06/06/2011, 12:29 PM

i'm on the support site right now, just fine...

'mom

Donchamp · 06/06/2011, 12:50 PM

If you change your passwords use the on screen keyboard not your laptop or desktop keyboard, contact customer service, then wipe your hard-drive and download all your World of Warcraft back cause thats what it would look like if you had a trojan that opened the way for keylogs and worms

homeofmew · 06/09/2011, 01:52 PM

change your password on your account, reformat or try to find key loggers/ any other maleware on your computer why they are trying to get into your pokemon account I have no idea why they would mess with a pokemon account.

try this?
http://www.malwarebytes.org/

06/06/2011, 09:19 AM	#3
bullados 2009 Fan Fiction Winner Images: 85	Change your passwords. All of them. On everything. Run any and all scans that you know and trust. Do not run anything that you do not know and trust. As a last resort, wipe your hard drive. __________________ 2008 North American Professor Cup Champion Minnesota Plasma Storm Prereleases Battle Road Spring 2013 If you know of any asynchronous multi-camera video recording software, please PM. Thank you!

06/06/2011, 10:36 AM	#6
bullados 2009 Fan Fiction Winner Images: 85	http://support.pokemon.com __________________ 2008 North American Professor Cup Champion Minnesota Plasma Storm Prereleases Battle Road Spring 2013 If you know of any asynchronous multi-camera video recording software, please PM. Thank you!

06/06/2011, 12:29 PM	#8
SD PokeMom Mod Supervisor Blog Entries: 1 Images: 150	i'm on the support site right now, just fine... 'mom __________________ SD area players: join the Play! Pokemon San Diego facebook group for local event info! League Leader, San Diego Games and Comics / PTO, San Diego CA My eyes being hindered by blind passions, I cannot perceive the light that grasps me; Yet the great compassion, without tiring, Illumines me always. Namuamidabutsu...

06/09/2011, 01:52 PM	#10
homeofmew Images: 15	change your password on your account, reformat or try to find key loggers/ any other maleware on your computer why they are trying to get into your pokemon account I have no idea why they would mess with a pokemon account. try this? http://www.malwarebytes.org/ __________________ [ homeofmew \|Christine "Tina" Michie] [Masters Division \| Houston, Texas/ USA] [Fly For Fun \|Server: Tanuki \| Guild: Triumph\| 150 Hero Ranger/Crackshooter] [#2 Ranger/Tanuki] [#2 Ranger/ All Servers]

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06/06/2011, 08:55 AM	#1
lucario aura wielder	how to get rid of a hacker NEED HELP anyone have ideas on how to block or disable the hacker from screwing up my pokemon.com account __________________ 2nd at BRS fall 2008 with kingdra empoleon 4th at spring BRS 2008 with leafon sceptile 15th at regionals 2008 with gg with cressila tech no claydol 12&15 at states with donphan/queen 2 different states not cut 2009 http://pokegym.net/forums/showthread.php?t=138870

06/06/2011, 09:19 AM	#2
amphachu	Personally, I would contact customer support so that they are aware of the situation. They'll probably have you change all of your login info, and have you change your email to something different too. Posted with Mobile style... __________________ 2012-2013 Season Progress: 1st Mountain Grove BR, 2nd Springfield BR, 2nd Bentonville BR, Top 32 Houston Regionals, 2nd Bentonville CC Currently 19-7 Championship Points: 99

06/06/2011, 09:28 AM	#4
NoPoke Images: 6	find a different computer that you can trust and change your passwords from that one. a live linux disk is handy to clean boot a machine that is very very unlikely to be compromised.

06/06/2011, 11:52 AM	#7
lucario aura wielder	is support down it keeps saying support is not avaible error __________________ 2nd at BRS fall 2008 with kingdra empoleon 4th at spring BRS 2008 with leafon sceptile 15th at regionals 2008 with gg with cressila tech no claydol 12&15 at states with donphan/queen 2 different states not cut 2009 http://pokegym.net/forums/showthread.php?t=138870

06/06/2011, 12:50 PM	#9
Donchamp	If you change your passwords use the on screen keyboard not your laptop or desktop keyboard, contact customer service, then wipe your hard-drive and download all your World of Warcraft back cause thats what it would look like if you had a trojan that opened the way for keylogs and worms __________________ Pokemon. Nuff said. My Trade Thread: http://pokegym.net/forums/showthread.php?t=149089 Collecting every LVL X both JPN and US so check my trade thread :)