So, I often times find myself using the customer service email at Pokemon.com. I have received "confirmation" emails, but I have never actually seen anything come out of it. It is VERY frustrating as I believe each of my emails where relatively important. And, what irks me the most is that, when I signed up to start a league, the FAQ specifically said to email customer service in the even that I needed more league support. Well, low and behold, my new league has grown faster in the first 2 seasons than Pokemon is willing to support me with. Now, I understand, once you hit 30+ players how their rules for league support work, but when you have less than 20, its completely worthless. So, thus far, I've been ignored twice for not having enough league materials and once for being hosed on a Professor exam that I failed by 1 question and I know for a fact I got 2 of the ones I "missed" correct. Being ignored for league materials only irks me because it specifically says to email them. And, being LO, "failing" the Professor exam really irks me since they where legitimately out of date questions and I can't accumulate points for running my league.
So, I'm curious, exactly at what point does Pokemon.com/P!P actually respond?
---------- Post added 03/05/2011 at 01:23 AM ----------
I take part of that back....by pure coincidence, I happened to be looking at another thread about professor exams and saw that a customer service rep said he replied to my inquiry about my professor exam. Looking back in my email, he did, I totally missed it.
So, I'm curious, exactly at what point does Pokemon.com/P!P actually respond?
---------- Post added 03/05/2011 at 01:23 AM ----------
I take part of that back....by pure coincidence, I happened to be looking at another thread about professor exams and saw that a customer service rep said he replied to my inquiry about my professor exam. Looking back in my email, he did, I totally missed it.