The passwords I use on the web are random combinations of letters/numbers with random capitalization put in place that I memorize. No one is guessing my password.
I've only seen a rare card (Vileplume) disappear, and never any of the pre-evolutions in my deck disappear.
Since it seems to only be big meta cards disappearing, my guess is that someone on the back end of the game is taking cards out of players collections that either they need/their friends need....still not sure if this is a bigger problem than eviolite/Mew/Vanilluxe/Fliptini not working though....
Hey guys! Read goGoGOAL's answer in this thead, I think he may be onto something
http://www.pokemontcg.com/forums/fe...ards-from-collection-missing-please-read-asap
So maybe the issue is just that people have accepted your old trades?
Still, if that's the reason why cards have dissapeared from peoples account, it doesn't solve the problem :/
This is not the place to be complaining about this, Kyle.
The TCGO has a good set of boards.
The guys in charge over there troll those boards regularly.
They do NOT troll these boards.
If you want to impact change within the TCGO, start there.
Bullados: just how vibrant are those boards? Not being sarcastic or anything - I'm legitimately curious, 'cause I've never once read them.
P.S. Screencaps, Kyle. You ought to screencap your glitched collection as soon as possible, cross-reference it to a Youtube video that includes missing cards, and then throw that pretty overwhelming evidence at them.
Not as much as these, but pretty darn. Every topic in their Feedback and Bugs section gets commented on by at least one of the TPCi guys (not the MTs). There are usually about 10-15 topics posted there a day. I don't know about the rest of the site, but it looks fairly active. The big thing there, though, is getting the attention of the people who can actually do something about this problem.
The fearmongering is hilarious. "My guess is someone there is taking players' cards"? Are you insane?
I think it is also worth pointing out that the customer service response Kyle posted (while perhaps more abrupt than it strictly needed to be) was not the final word on the subject. Kyle used the ability to reject that solution and continue a dialog with the our customer service team. Since then the issue had been escalated and he is actively working with them to figure out what the issue may be.
Pokemon Support said:We are able to see that the the cards are not on your account, and that you have not traded those cards, but we are unable to verify that the cards were ever on your account. As such we are unable to grant those cards to your account.
At this point I'm just waiting for a better fanmade simulator to be made. PlayTCG and Redshark both have potential but their devs both seem to be too busy to make significant improvements.
I'm curious why you find this so far-fetched.
There is at least one well-documented case of an online poker site employee using backdoors to cheat players out of hundreds of thousands of dollars.
I have personally worked system development and network security in environments mandated to be PCI DSS (Payment Card Industry Data Security Standard) compliant. The hardest part of compliance is rarely thwarting attacks from the outside, but dealing with attacks from the inside. The big hacker jobs make the big news headlines, but statistically the majority of credit card fraud is done by employees of the merchants handling the cardholder data, so we had to design systems capable of protecting the merchant from its own people.
Now, with PTCGO there is no money at stake, but the principle is the same. I think the IT industry would be a lot better off if they treated every piece of data like it was someone's credit card number.