I'd really like if someone could get on here and comment on Gathering Grounds's selection, prices, etc.
On March 10th, after talking by phone with a Gathering Ground rep by phone, I emailed them an order and paid via PayPal. They emailed back: "We will ship it out tomorrow."
A couple of days went by and I hadn't received a shipping notice via email, so on March 12, I emailed to ask if they had received the PayPal payment and also asked when I might expect them to ship my order.
No reply.
On Friday, March 13, I called the store repeatedly but each time I called, their automatic telephone answering system hung up on me.
So, on March 13 I emailed again, alerting them to the malfunction in their phone system and asking them to please let me know if my payment had gotten through and when they will be shipping my order.
No reply.
I called again on Tuesday, March 17, and finally got through. They told me that my order had been already been shipped out. I asked when exactly it had been shipped, and after some hemming and hawing they said it had been shipped the previous day. I ask for a tracking number and they said there was no tracking number, but that I would have my order in 2 or 3 days.
Two days later, on March 19, I received an email from a third party stating: "A package was shipped to you on 03/19/2009 via U.S. Postal Service...EBAYid: GamingBroker, www.GatheringGround.com." So it appears that my order had not really been shipped on Monday, the sixteenth at all, as the rep on the phone had told me. And that it was in fact shipped two days after I had finally gotten through to them on the phone. not the day before my call as they had told me over the phone.
As of today, March 20th, the USPS "Track & Confirm" web page tells me that: "Your item was processed and left our HAZELWOOD, MO 63042 facility on March 20, 2009. "
It would seem that the reason Gathering Ground couldn't give me a tracking number when I called on the 17th was because the package hadn't really been shipped at all. But, once it had been actually shipped, two days later, I received a shipping notice with a tracking numbr from a third party shipping service.
I realize that most card shops are mom & pop operations run by folks who are really into cards and gaming and that I shouldn't expect the same speed of order processing and promptness of email communication that I get when I order from that behemoth, Amazon.com. I'm a believer in the idea that "Small is Beautiful" and count it as part of the charm of dealing with small card shops run by aficionados that the business practices may well be idiosyncratic and that my order may get lost or misplaced or that they may not have the stock on hand to fill my order.
What disappoints me about this transaction is not the slowness in processing my order, or the failure to respond to my emails, but rather their telling me that my order had been shipped when it appears that it had not been shipped at all. Telling a customer that his order has already been shipped when it has not been shipped is not the way to build customer confidence, trust or loyalty. What is ironic is that when I called to check on my order, I was hoping that the order had not been shipped yet, so that I could add some more cards to the order. So by misinforming me that the order had already been shipped, Gathering Ground lost an additional order.
I suppose I owe to Gathering Ground the courtesy of forwarding them a copy of this post so that they may respond and give their side of this story. Perhaps I have misconstrued the facts of this matter. I'll wait until I finally receive my order. The postmark on the package will probably be a more reliable indicator of when the package was actually shipped than the emailed shipping notification.
UPDATE, March 21: Today my order from Gathering Ground arrived in the mail along with an order from Poke-Corner which I had placed on the same day I placed the Gathering Ground order. Both orders were complete and the cards in both orders were in mint condition.
The difference between them?
The same day I placed my order with Poke-Corner I received an email from them confirming receipt of my order. I received no confirmation from Gathering Ground, so the following day I emailed them but never got a reply.
Poke-Corner emailed me to advise me that my order would be delayed because 7 of the cards I had ordered were out of stock. But they assured me that they would have the cards by the following week and would ship the cards then. I emailed Gathering Ground a second time to check on my order, but got no response to my second email either. When I tried to call Gathering Ground their automated phone system hung up on me over and over.
The following week I received an email from Poke-Corner telling me my order had been shipped and providing me with a tracking number. I called Gathering Ground and they said my order had been shipped the day before but were unable to provide me with a tracking number.
So both sellers took exactly the same amount of time to fill my orders; the difference between them was communication. Poke-Corner kept me up to date on the status of my order while Gathering Ground left me worrying that I'd been the victim of an online scam.
Would I order from Gathering Ground again? Sure! I got all the cards I ordered from them, but it
was a hassle. Next time I would probably check Poke-Corner's web page first and even if they charged a little more for certain cards, I would probably order from them, because I like to know the status of my order right from the moment I place it.