Pokémon TCG: Sword and Shield—Brilliant Stars

Troll and Toad Declining in Customer Service

I recently purchased a complete reverse holographic legendary collection from Troll and Toad and I was not very satisfied with unprotected manner that quite an expensive lot of cards had been sent in, no sleeves on any cards and all just in a stack bouncing around inside a small box. :nonono:

More recently though I took the chance to buy a jumbo pokemon card from them and it was sent in the mail inside a soft A3 size paper mailer without any kind of protection (the kind of paper mailer without any bubble wrap padding inside). It was ruined by the time it got to me but there was not another copy available to replace it with so they refunded me after they received the damaged card back. :mad:

I do think that they have good items for sale but I also think that they do NOT package their items correctly and because of it you most likely will NOT get your items in the condition they left T & T in. :frown:

Honestly, concerns about condition of the cards is the only reason I didn't buy the complete RH Legendary Collection set from them. I heavily considered it a few months back because I was interested in owning it. I decided to go other directions with my collection instead of purchasing it from them based on such concerns.

In a way I am relieved to no long worry "what if" about having potentially purchased it. However, the relief is greatly nullified by knowing someone else was dissatisfied with the purchase.
 
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