Pokemon Organized Play has released the following information regarding the delay in sending out supplies for this Winter League Cup Season. They will be mailing out the promos and play mat prizes to players based on their registered information on their Play! Pokemon account.
This means that it is CRITICAL that players have a Play! Pokemon account AND their Player IDs registered on their Play! Pokemon account, AND their mailing address information filled in. TOs will not be mailing these promos out. Pokemon will be doing so directly.
http://support.pokemon.com/ics/support/default.asp?deptID=15227&redirect=true
This means that it is CRITICAL that players have a Play! Pokemon account AND their Player IDs registered on their Play! Pokemon account, AND their mailing address information filled in. TOs will not be mailing these promos out. Pokemon will be doing so directly.
As you may be aware, the promotional materials and prizes support for the Winter Season League Cup have been unfortunately delayed. Our intent was for the product to be shipped before the holiday break, but an unforeseen issue with our warehouses prevented these orders from being fulfilled in a timely manner. We understand that this is unacceptable to both our Players, and to you, our Organizers; we are making every effort to resolve this error in the most efficient way possible.
Because League Cup events have already occurred, we have decided to change the way players will receive their participation promo cards and Champion playmats. Rather than asking organizers to bear the brunt of making sure that these goodies are processed and shipped to their players, POP (Pokémon Organized Play) will be handing this process directly.
Specifically, this means that POP will be tracking all Winter Season League Cups as they continue to be run and reported. We will use the data from these reports combined with player data from each player’s TCA (Trainer Club Account) to ship the appropriate support.
Any player who has been reported in a Winter Season League Cup who also has a valid shipping address as part of their TCA will be shipped the appropriate promo card.
The players who had the best record in each age division at Winter Season League Cup who also has a valid shipping address as part of their TCA will be shipped the appropriate playmat as well as their participation promo card.
As we process support we will add the Tournament IDs to a list below so that players and organizers can confirm that their event has been taken care of.
Please subscribe to http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=2323 to receive updates on this issue as they occur.
We thank you for your patience and understanding, and for your continued support of the Play! Pokémon program.
Sincerely,
Pokémon Organized Play
Because League Cup events have already occurred, we have decided to change the way players will receive their participation promo cards and Champion playmats. Rather than asking organizers to bear the brunt of making sure that these goodies are processed and shipped to their players, POP (Pokémon Organized Play) will be handing this process directly.
Specifically, this means that POP will be tracking all Winter Season League Cups as they continue to be run and reported. We will use the data from these reports combined with player data from each player’s TCA (Trainer Club Account) to ship the appropriate support.
Any player who has been reported in a Winter Season League Cup who also has a valid shipping address as part of their TCA will be shipped the appropriate promo card.
The players who had the best record in each age division at Winter Season League Cup who also has a valid shipping address as part of their TCA will be shipped the appropriate playmat as well as their participation promo card.
As we process support we will add the Tournament IDs to a list below so that players and organizers can confirm that their event has been taken care of.
Please subscribe to http://support.pokemon.com/ics/support/KBAnswer.asp?questionID=2323 to receive updates on this issue as they occur.
We thank you for your patience and understanding, and for your continued support of the Play! Pokémon program.
Sincerely,
Pokémon Organized Play
http://support.pokemon.com/ics/support/default.asp?deptID=15227&redirect=true