Darkraidude98
New Member
Hello! A friend of mine and I are trying to start a league at our local library.
This thread is looking for some advice as we are having trouble getting started.
She submitted the application and background check back in February. We didn't hear anything for a LONG time.We finally got an email on March 27. It said "As part of our ongoing efforts to have current background checks on file for all Premier Tournament Organizers, Tournament Organizers, and League Owners, you have been selected to take part in our current round of background checks.
Please go to background/instruction and follow the instructions found there in order to submit your background check paperwork.
If you have any questions about this matter, you may contact us via support.pokemon.com.
Sincerely,
The Pokémon Company International"
As we had already submitted her background check, we were confused by this. The link, "background/instruction" was broken and led no where.
We created a ticket on the customer support link they mentioned in the email. We created a ticket on March 28, 2014. We still have not heard anything back 3 weeks later. The customer support ticket still reads "Work in progress" as its status.
We are very frustrated. We really want to start our league, but can't until we hear back.
Has anyone had a similar experience or have any advice for solving this issue? Thank you so much for your help and time!!
This thread is looking for some advice as we are having trouble getting started.
She submitted the application and background check back in February. We didn't hear anything for a LONG time.We finally got an email on March 27. It said "As part of our ongoing efforts to have current background checks on file for all Premier Tournament Organizers, Tournament Organizers, and League Owners, you have been selected to take part in our current round of background checks.
Please go to background/instruction and follow the instructions found there in order to submit your background check paperwork.
If you have any questions about this matter, you may contact us via support.pokemon.com.
Sincerely,
The Pokémon Company International"
As we had already submitted her background check, we were confused by this. The link, "background/instruction" was broken and led no where.
We created a ticket on the customer support link they mentioned in the email. We created a ticket on March 28, 2014. We still have not heard anything back 3 weeks later. The customer support ticket still reads "Work in progress" as its status.
We are very frustrated. We really want to start our league, but can't until we hear back.
Has anyone had a similar experience or have any advice for solving this issue? Thank you so much for your help and time!!