As we all know, Collector’s Cache is known for its “fair” prices, its healthy tournament atmosphere, and its great customer service (or so we thought). Recently, Collector’s Cache has lost the trust of many of the local players in Lenexa, Kansas. This all started at the Kansas State Tournament, which was hosted at Collector’s Cache itself.
One of the local players (who attended league there regularly) turned in cards belonging to another player, so that the store could return them to their owner (another regular at the league). This had been done many times before, and has never been an issue. For instance, a friend of mine lost his deck at the store; it was discovered by another league member after he left, turned in to the store, and was returned to the player upon arrival: Two weeks later. Now get this. Apparently Collector’s Cache has a “policy” stipulating that they will sell all cards not collected by the end of the day. They sold the cards of this individual knowingly, adding up to around $50 worth.
A local at the league attempted to talk to an employee about the situation. The employee in question refused to return the cards, because they had been sold. He claims to have reminded the league member of the “one day policy,” which has never been in effect. He was then directed to a sign that said “Collector’s Cache is not responsible for lost or stolen property.” The cards in question are neither. They were under the supervision of the store, who agreed to return them to their owner.
After three weeks and multiple phone calls to the store, Collector’s Cache has agreed to return $25 of store credit for the $50 dollars of cards. They have yet to issue an apology.
One of the local players (who attended league there regularly) turned in cards belonging to another player, so that the store could return them to their owner (another regular at the league). This had been done many times before, and has never been an issue. For instance, a friend of mine lost his deck at the store; it was discovered by another league member after he left, turned in to the store, and was returned to the player upon arrival: Two weeks later. Now get this. Apparently Collector’s Cache has a “policy” stipulating that they will sell all cards not collected by the end of the day. They sold the cards of this individual knowingly, adding up to around $50 worth.
A local at the league attempted to talk to an employee about the situation. The employee in question refused to return the cards, because they had been sold. He claims to have reminded the league member of the “one day policy,” which has never been in effect. He was then directed to a sign that said “Collector’s Cache is not responsible for lost or stolen property.” The cards in question are neither. They were under the supervision of the store, who agreed to return them to their owner.
After three weeks and multiple phone calls to the store, Collector’s Cache has agreed to return $25 of store credit for the $50 dollars of cards. They have yet to issue an apology.