I didn't gain any points for a game

Discussion in 'TCG News & Gossip Discussion' started by dialga master, Mar 23, 2011.

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  1. dialga master

    dialga master New Member

    Has this hapened to any of you?

    It was a game I played during swiss of a states, and when I look at my premier rating history, it says I gained 0 points for winning the game. This was a legitimate game and not a bye.
    Is this normal?
     
  2. Amt

    Amt New Member

    It's happened to me. Usually have to wait a week or so and it gets changed (or at least when it's happened to me).
     
  3. dialga master

    dialga master New Member

    Ok, thanks
    I'm glad to hear its not something totally strange... My rating is at a point where I need all the points I can get to snag a worlds invite. >.<

    I hope it will be changed soon..
     
    Last edited: Mar 23, 2011
  4. NoPoke

    NoPoke New Member

    Have you approached the TO regarding the zero points. He/She can check that it was not an out-of-age pairing that will result in zero points gained/lost. The TO can also check that both you and your opponent are in the correct age group on the uploaded event.

    The new support.pokemon.com site does cover this: it gives the following advice
    Which indicates that the correction has to come from the TO, but you can log that there is a problem if you get no response from the TO.
     
  5. pokesam128

    pokesam128 New Member

    masters and juniors ratings went up but seniors didn't did you play someone in a diferint division or if not then it'll come up soon
     
  6. dialga master

    dialga master New Member

    The person I played was in my age division.

    Thanks for all the help!
     
  7. Hagrid23

    Hagrid23 New Member

    The problem is that TPCi's computer sometimes thinks they are in a different age group (typically due to input error). You need to contact your PTO/TO if you want to ensure that the issue is corrected.
     
  8. meganium45

    meganium45 Active Member

    You could really help me locate my errant player, if this was in Missouri.

    Please PM me with details (the round, etc.) if this was at Missouri States.

    Thanks

    Vince
     
  9. dialga master

    dialga master New Member

    This was at KS states.
    I already got a response from the TO, and its getting sorted out.
    It turns out that player has his birthday on his P!P page set to be a master, even though he's in seniors.
    So all his opponents neither gain nor loose points when they play him.
    :/
     
  10. Zard1111

    Zard1111 New Member

    Noah, who did you contact about this. One of my games from Kansas states did the same thing. Also, how did you contact him? thanks.
     
  11. NoPoke

    NoPoke New Member

    contact information for the organiser will be found on the event details from the pokemon.com event locator. You can get to these from the player record in your pokemon account too.
     
  12. FunnyBear

    FunnyBear New Member

    This happens with moderate frequency. An email to customerservice@pokemon.com with Name, POP ID, tournament number, and round always takes care of it, usually within a week. I've never had to go back to a TO, but I do not know whether or not P!P has made the inquiries on our behalf.
     
  13. NoPoke

    NoPoke New Member

    an email to customerservice@ will no longer work. You have to use the new portal and follow the advice therein which I quoted a few posts earlier in this thread. You have to contact the TO first for these to be fixed.
     
  14. dialga master

    dialga master New Member

    It got all sorted out.
    Thanks all of you.
     
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