RainbowRichards
Active Member
I emailed [email protected] late last week (thanks SteveP for the addy posted elsewhere!) to ask for some sort of help with the large numbers of production-damaged cards I received in the sealed case of Team Rocket Returns.
Out of 54 normal holos (not EX or 'star' - just the holos #1 - 14 that generally come 9 per box), 5 were found with scratches right out of the pack, rendering them non-mint and not suitable for collection purposes. This is almost 10% of the regular holos - a slap in the face, and if that were all I wouldn't really complain.
Out of 216 reverse holos (36 per box), 40 were likewise received with scratches. Many of these were quite prominent - 2 or 3 straight horizontal scratches accross the holo area - and all resulted from the production processes. This is 18.5% of my cash outlay rendered worthless for the intended purpose! More than 1 full box-worth of reverse holos scratched
I contacted the dealer, who contacted his distributor, but no answer was provided. I then forwarded that email to the Nintendo address above. They replied a couple of days later, asking me to call them since my problem was "unique".
I called on Monday, finally getting through their downed phone lines in the evening. The representative was very courteous, taking notes of my 'complaint', and let me know the matter had to be referred higher up the chain. He indicated I 'might' be called back the same day, or the next.
The next day came and went without a call-back, so I called tham back the day following (yesterday) to inquire. This time the representative indicated it could take 3 or 4 business days, which I said was fine - I would patiently await their call.
Imagine my surprise at dinner that evening when I was called back by the same representative I had spoken with on Monday! The problem was, their Consumer Service Administration Department had discussed my situation, and passed their decision on to me (through the representative) - 'our purpose for the cards is for playing, not as a collectible'...
I was floored :nonono: - I certainly hadn't expected this.
I was thinking, as cheap as it is to make these cards, they would be able to exchange bad for good. They do, but only when a card or cards in a pack are physically mangled - then they will exchange booster for booster.
But my problem was 'unique' and one they didn't feel compelled to rectify...
So beware - don't collect Pokemon TCG - that's not what it's made and sold for. The thousands of dollars invested in your collections don't matter to Nintendo of America. They're just for playing...
signed,
a very disillusioned consumer
Out of 54 normal holos (not EX or 'star' - just the holos #1 - 14 that generally come 9 per box), 5 were found with scratches right out of the pack, rendering them non-mint and not suitable for collection purposes. This is almost 10% of the regular holos - a slap in the face, and if that were all I wouldn't really complain.
Out of 216 reverse holos (36 per box), 40 were likewise received with scratches. Many of these were quite prominent - 2 or 3 straight horizontal scratches accross the holo area - and all resulted from the production processes. This is 18.5% of my cash outlay rendered worthless for the intended purpose! More than 1 full box-worth of reverse holos scratched
I contacted the dealer, who contacted his distributor, but no answer was provided. I then forwarded that email to the Nintendo address above. They replied a couple of days later, asking me to call them since my problem was "unique".
I called on Monday, finally getting through their downed phone lines in the evening. The representative was very courteous, taking notes of my 'complaint', and let me know the matter had to be referred higher up the chain. He indicated I 'might' be called back the same day, or the next.
The next day came and went without a call-back, so I called tham back the day following (yesterday) to inquire. This time the representative indicated it could take 3 or 4 business days, which I said was fine - I would patiently await their call.
Imagine my surprise at dinner that evening when I was called back by the same representative I had spoken with on Monday! The problem was, their Consumer Service Administration Department had discussed my situation, and passed their decision on to me (through the representative) - 'our purpose for the cards is for playing, not as a collectible'...
I was floored :nonono: - I certainly hadn't expected this.
I was thinking, as cheap as it is to make these cards, they would be able to exchange bad for good. They do, but only when a card or cards in a pack are physically mangled - then they will exchange booster for booster.
But my problem was 'unique' and one they didn't feel compelled to rectify...
So beware - don't collect Pokemon TCG - that's not what it's made and sold for. The thousands of dollars invested in your collections don't matter to Nintendo of America. They're just for playing...
signed,
a very disillusioned consumer
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