meganium45
Active Member
Who is OP? 171717
As we all know, Collector’s Cache is known for its “fair” prices, its healthy tournament atmosphere, and its great customer service (or so we thought). Recently, Collector’s Cache has lost the trust of many of the local players in Lenexa, Kansas. This all started at the Kansas State Tournament, which was hosted at Collector’s Cache itself.
One of the local players (who attended league there regularly) turned in cards belonging to another player, so that the store could return them to their owner (another regular at the league). This had been done many times before, and has never been an issue. For instance, a friend of mine lost his deck at the store; it was discovered by another league member after he left, turned in to the store, and was returned to the player upon arrival: Two weeks later. Now get this. Apparently Collector’s Cache has a “policy” stipulating that they will sell all cards not collected by the end of the day. They sold the cards of this individual knowingly, adding up to around $50 worth.
A local at the league attempted to talk to an employee about the situation. The employee in question refused to return the cards, because they had been sold. He claims to have reminded the league member of the “one day policy,” which has never been in effect. He was then directed to a sign that said “Collector’s Cache is not responsible for lost or stolen property.” The cards in question are neither. They were under the supervision of the store, who agreed to return them to their owner.
After three weeks and multiple phone calls to the store, Collector’s Cache has agreed to return $25 of store credit for the $50 dollars of cards. They have yet to issue an apology.
Hello All,
We are posting this message to address the recent complaint posted by Omastar (Jack Lange?) at Please remove this post ASAP or we will contact PokeGym and inform them of these false allegations.
In regards to this statement..."Apparently Collector’s Cache has a “policy” stipulating that they will sell all cards not collected by the end of the day." This statment is completely FALSE and we have NEVER stated this or had a policy like this.
We now have a store policy that we will NOT hold cards or get involved in future customer transactions/deals because of this incident.
I can vouch for this, as I left my deck at your store, called you guys the next day, and you held it until I could get it. However, why were the Smeargles sold if no policy is in effect?
Collector's Cache, I am a little confused to when you said you don't condone pranks, when once you have condoned and even helped out in a prank, where we pretended to trade the individuals deckbox into collector's cache. An employee took the deck aware of the joke. I'm not trying to take sides here. Just a little confused at the moment.
Again...Collector's Cache does NOT condone pranks.
CollectorsCache didn't say the customer was random.
Hello All,
4 Smeargle cards (retail value $8.99 each)
To my understanding you were told to hold $50+ worth of cards for someone and you accepted... How is that a joke? And if it is how does that give you the right to sell them?Our understanding was that one kid was trying to play a prank on another customer.
Then why did an employee tell me that they were sold to a buyer in Brazil? There are several people that attend the league who could attest to this.Hello, we never stated that the cards were sold.
Last time I checked it isn't illegal to post a complaint on a message board.
You're still missing the point of my post.
Last year at Nationals, I got horrible feelings when trying to sell my stuff at the vendors. These businesses don't care a single bit about the players or the game. This is a perfect example of that. I'm sure they'll issue a statement to cover their tushes, but it doesn't change the fact that the biggest concern for these businesses is MONEY.
Well sure, it's money. They need to make money to stay in business. Collectors Cache cares about the game enough to give players a league and a place for tournaments, for FREE. That's one of the best things a store can give to its players.