Pokémon TCG: Sword and Shield—Brilliant Stars

Collector's Cache

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Omastar said:
As we all know, Collector’s Cache is known for its “fair” prices, its healthy tournament atmosphere, and its great customer service (or so we thought). Recently, Collector’s Cache has lost the trust of many of the local players in Lenexa, Kansas. This all started at the Kansas State Tournament, which was hosted at Collector’s Cache itself.

One of the local players (who attended league there regularly) turned in cards belonging to another player, so that the store could return them to their owner (another regular at the league). This had been done many times before, and has never been an issue. For instance, a friend of mine lost his deck at the store; it was discovered by another league member after he left, turned in to the store, and was returned to the player upon arrival: Two weeks later. Now get this. Apparently Collector’s Cache has a “policy” stipulating that they will sell all cards not collected by the end of the day. They sold the cards of this individual knowingly, adding up to around $50 worth.

A local at the league attempted to talk to an employee about the situation. The employee in question refused to return the cards, because they had been sold. He claims to have reminded the league member of the “one day policy,” which has never been in effect. He was then directed to a sign that said “Collector’s Cache is not responsible for lost or stolen property.” The cards in question are neither. They were under the supervision of the store, who agreed to return them to their owner.

After three weeks and multiple phone calls to the store, Collector’s Cache has agreed to return $25 of store credit for the $50 dollars of cards. They have yet to issue an apology.
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Hello All,

We are posting this message to address the recent complaint posted by Omastar (Jack Lange?) at Kansas States. As stated in this post, there are 2 sides to every story and we want to be 100% clear that we would not put our reputation on the line for 4 Pokemon cards. Here's our side of the story...

There was about 10-12 staff members working at Collector's Cache during States that day and our understanding was that one kid was trying to play a prank on another customer. From our understanding, this kid (Jared Lange?) has teased & pulled pranks on this other customer in the past which we do not condone. This kid apparently told one of our helpers to place 4 Smeargle cards (retail value $8.99 each) somewhere near one of our showcases. This kid then ran off. None of us at Collector's Cache heard anything about these cards for about a week or so when we someone called and asked where their 4 Smeargles were. None of the employees here that day knew about the situation and we explained that they must have gotten misplaced and unfortunately it is not our responsibility.

Then a couple days later, a man calls our store about this issue (most likely Omastar) and after explaining to him that this was not our fault, we told him that since they were good customers, we would offer to give them $25.00 store credit to help remedy the situation. We specifically asked him, will this make you happy, and he said YES! Going on to PokeGym after we kindly tried to help this man and write a one-sided slanderous story is unethical and illegal. Please remove this post ASAP or we will contact PokeGym and inform them of these false allegations.

In regards to this statement..."Apparently Collector’s Cache has a “policy” stipulating that they will sell all cards not collected by the end of the day." This statment is completely FALSE and we have NEVER stated this or had a policy like this.

We now have a store policy that we will NOT hold cards or get involved in future customer transactions/deals because of this incident.
 
CollectorsCache said:
Hello All,

We are posting this message to address the recent complaint posted by Omastar (Jack Lange?) at Please remove this post ASAP or we will contact PokeGym and inform them of these false allegations.
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Unfortunety, he does not have the ablity to remove the post himself.

Your explaination seems legit though, not that I'm exactly sure wht happened here.
 
CollectorsCache said:
In regards to this statement..."Apparently Collector’s Cache has a “policy” stipulating that they will sell all cards not collected by the end of the day." This statment is completely FALSE and we have NEVER stated this or had a policy like this.
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I can vouch for this, as I left my deck at your store, called you guys the next day, and you held it until I could get it. However, why were the Smeargles sold if no policy is in effect?
 
CollectorsCache said:
We now have a store policy that we will NOT hold cards or get involved in future customer transactions/deals because of this incident.
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Let me be the first to thank you for posting your side! Please though, don't let a couple of bad apples ruin things for the bunch. You've always been reputable when I've dealt with you and I would hate for you to discontinue your service standards for the bulk of us because of a couple of people who have a beef, legitimate or as it seems otherwise. You're better than that!
 
InnoceNt said:
I can vouch for this, as I left my deck at your store, called you guys the next day, and you held it until I could get it. However, why were the Smeargles sold if no policy is in effect?
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Hello, we never stated that the cards were sold. At this point they were either misplaced or taken by another customer. Either way, we asked if $25.00 store credit would make them happy to take care of the situation and this person said YES. Not sure what else we could have done...
 
Collector's Cache, I am a little confused to when you said you don't condone pranks, when once you have condoned and even helped out in a prank, where we pretended to trade the individuals deckbox into collector's cache. An employee took the deck aware of the joke. I'm not trying to take sides here. Just a little confused at the moment.
 
Happiny13 said:
Collector's Cache, I am a little confused to when you said you don't condone pranks, when once you have condoned and even helped out in a prank, where we pretended to trade the individuals deckbox into collector's cache. An employee took the deck aware of the joke. I'm not trying to take sides here. Just a little confused at the moment.
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Again...Collector's Cache does NOT condone pranks.
 
CollectorsCache said:
Hello All,

4 Smeargle cards (retail value $8.99 each)
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The cards are worth 11.99 each... http://www.collectorscache.com/StoreModules/ProductDetails.aspx?productID=48623&CategoryID=834&tabindex=0&tabid=9&Page=

CollectorsCache said:
Our understanding was that one kid was trying to play a prank on another customer.
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To my understanding you were told to hold $50+ worth of cards for someone and you accepted... How is that a joke? And if it is how does that give you the right to sell them?

CollectorsCache said:
Hello, we never stated that the cards were sold.
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Then why did an employee tell me that they were sold to a buyer in Brazil? There are several people that attend the league who could attest to this.
 
cpeterik said:
Last time I checked it isn't illegal to post a complaint on a message board.
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No, but libel is.

It's pretty evident that OP's story is "embellished", to put it politely. I am supposed to hear very soon from the person whose cards were involved in this incident. I'll be amazed if their version of events does not align with what the store just posted. Rest assured that said story will be posted here as well once I have it.

Also, I would advise certain local players of mine to avoid me this weekend, unless they want a very loud, long, and one-sided discussion about the fallout from this thread.

InnoceNt said:
You're still missing the point of my post.
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To troll? You registered today and have 7 total posts; 6 are in this thread. lrn2sockpuppet kthxbai.
 
I'm not sockpuppeting. I heard about this and made my account, as I know several of the people involved and I'd like to hear some more about this story.

---------- Post added 03/30/2011 at 06:22 PM ----------

I would like to say, we're all human. whether Collectors Cache sold the cards or not, we make mistakes. I'm glad to have a place to play and I don't want Cache to have their entire reputation tarnished by a mistake they did or did not make.
 
This has gone way too far in my opinion. I just want this issue to be forgotten. Neither side is going to be happy, and nothing will be resolved unfortunately.
 
Prime said:
Last year at Nationals, I got horrible feelings when trying to sell my stuff at the vendors. These businesses don't care a single bit about the players or the game. This is a perfect example of that. I'm sure they'll issue a statement to cover their tushes, but it doesn't change the fact that the biggest concern for these businesses is MONEY.
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Well sure, it's money. They need to make money to stay in business. Collectors Cache cares about the game enough to give players a league and a place for tournaments, for FREE. That's one of the best things a store can give to its players.
 
InnoceNt said:
Well sure, it's money. They need to make money to stay in business. Collectors Cache cares about the game enough to give players a league and a place for tournaments, for FREE. That's one of the best things a store can give to its players.
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League and tournaments are also one of the best things the players can give to the store...
 
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