you need to uninstall the game and then when you reinstall save it to file x86 I believe it is. It will run smoothly then. I had your same problem and I got support and it worked. When it asks to save to your pc use the little box beside the top bar and browse for it.:thumb:
Most of my pokemon looked like a cats tail curling over on the cards picture ....
I will try that right now, I will tell you how it went in a few.