Pokémon TCG: Sword and Shield—Brilliant Stars

Bios

We will need more information about the system before anybody can help you. For starters, what make and model is the system?
 
Most the time it is Esc, F10 or F12.
Also if you are using a flat screen you might want to start hitting the button before it shows up on screen because there is slight lag between the monitor and computer when it starts most of the time.
 
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