Pokémon TCG: Sword and Shield—Brilliant Stars

Booster redemption bug! Warning!

M

MashMashMash

New Member
WARNING!
When redeeming codes, DO THE FOLLOWING:
Enter the code. Hit "continue". IMMEDIATELY CHECK 'SELECT' AND PRESS CLAIM NOW!!!

I entered in 10 booster codes. I then selected the top one, hit CLAIM NOW, and the code below it disappeared off the entered list!! I wasn't able to claim it. WHen I entered it back in, it said the code was claimed, but I didn't get the credits for it!!

I tried it two more times, same result. AN ENTERED, UNCLAIMED BOOSTER DIRECTLY UNDER A SELECTED BOOSTER WILL DISAPPEAR AND INVALIDATE ITSELF!!

Warning, folks! WARNING!
 
Don't feel bad, i entered 81 of my 200 codes before realizing this. Needless to say i entered 281 codes by hand because of this. I was pretty pissed but when i got them all in and opened the packs it was well forgiven lol. Talk about some good pulls. 20 EX, 12 of which were FA!
 
It's not the code under it that disappears, its the code you claimed that does....The code underneath just turns yellow, you'll have to click on it again before you can claim it.

You can avoid the issue by just scrolling to the bottom of the list and claiming the bottom one first.....
 
I had this issue as well, fortunately I only lost about 8 codes but it was still pretty frustrating.
 
Got 18 codes dinged this way. Sent off a support ticket right away, already got it forwarded. I'll make sure to post any updates. Is this still going on, or has it been fixed?
 
I entered 100 codes today and when i went to buy boosters it said i had 90 credits. I redeemed those 90 and an additional 10 popped up afterwards.
 
Bigbowlr1037 said:
I entered 100 codes today and when i went to buy boosters it said i had 90 credits. I redeemed those 90 and an additional 10 popped up afterwards.
Click to expand...

That's because sometime the code redemption is slightly delayed while it transmits to the server sometimes. A clump of 10 is odd, but not incomprehensible.
 
Seems the issue sorted itself out. Support said all my code claims showed up redeemed on their end, and when I tried to redeem the effected codes again, they went through just fine.
 
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