I think you're all being a bit too harsh on the support people.
Bear in mind that these are probably outsourced call center reps who are dealing with new issues out of a reference book that is being made up as they go along.
The important thing is that they are making progress and are willing to learn and improve.
Bear in mind that these are probably outsourced call center reps who are dealing with new issues out of a reference book that is being made up as they go along.
The important thing is that they are making progress and are willing to learn and improve.