Other PTOs have answered your question so I have just one thing to say. Players REALLY NEED to use the feedback about tournaments. You have every right to give feedback to PUI about tournaments you play in. Don't be afraid to voice your concerns. DO IT if you feel you were wronged. If you don't do it, then PUI will probably never hear about the problem or problems and the TO, judge, or head judge will just make the same mistake the next tournament. On the other hand, if the tournament was great and you were happy, use the feedback as well. Let PUI know how great it was and how happy you are. It works both ways. As far as our Regionals, we had two dads teaching new kids prior to Round 1. A lot of kids refused the help because they already "knew" how to play, lol. We've heard that before, lol. We all make mistakes, but it's usually not intentional. We always try to get it right. In Texas, we don't have "World" judges but we have good judges that will listen to what the players have to say. I make sure we cater to the players. If it wasn't for players, I wouldn't be here. I OWE you the respect.