Hi Guys,
This is Dan from Troll and Toad. I hope everyone had a fantastic time at Pokemon Nationals - we definitely enjoyed the event, and thought it to be a breath of fresh air from a lot of events that we attend. I know that I personally found the players/parents to all be extremely nice and helpful (most of our staff in attendance are not Pokemon players and traditionally work with other games).
As far as the event went, we were slightly under-prepared, especially in our Pokemon memorabilia selection - this was the first time we were able to attend the event, and certainly did not expect the demand for non-Pokemon singles to be as high as it was. As far as singles, I am pretty sure that we brought most every playable single that was legal for the event - and kept them at our regular website price (unless we had to pay more at the event) - in an effort to be as fair as possible. I certainly don't appreciate the opportunistic approach that some vendors take - and wanted our regular prices to be in effect as much as possible for the entire weekend.
I apologize to the people that were disappointed that our on-site buy prices did not necessarily reflect our online buylist. Essentially, our goal was to pay fair prices - but not get overrun with product. Basically, our buylist updates daily (and reflects items purchased - and lowers prices as per necessary). We were manually doing the same thing, or at least trying to, to the best of our ability. In the case of the playmat (Darkrai example), I apologize if one of our staff members was short with you - that certainly was not intended. However, over the course of the weekend, we had picked up 50+ Darkrai playmats - and was simply adjusting (as stated above). I suppose this could have been better explained, and I will definitely go over this particular example with our staff in the future. Basically, the same thing occurred with bulk cards (we bought more than a million cards over the course of the weekend), and our buyprices on bulk reflect the cost of shipping. Basically, it costs $10-$12, to ship something with the weight of 1000 cards - and our buyprices at the event were indicative of that. We did have to rent trucks to have the product delivered back to our main facility.
Either way, I do really believe it was a great event for everyone involved, and certainly look forward to attending next year. Next year what you can expect from us is:
* We will be buying everything (bulk only needs to be broken down by rarity - both commons/uncommons are the same to us!
* More singles/sealed product than we brought this year!
* A much more extensive selection of Pokemon memorabilia!
* A larger staff to reduce the amount of wait time for all customers!
* Another super cool giveaway or something equally cool!
As far as our contest went, a winner was announced at the event - and contacted. Mr. Dar Edie from Missouri will be going to Nationals next year completely free!
Thanks to all, and feel free to post any concerns/responses/criticisms/praise, and I will certainly read and answer as often as possible.
Thanks again
Dan "DanAtog" Meadors
CPO Troll and Toad