I wasn't QUITE sure where to post this one, so mods, if it needs moved, my bad!
Back at the end of May, my Professor status was to expire. Shortly before that, I placed an order on the website using most of the Professor Points I had left.
To make a long story short, it never came, and I very highly doubt it ever shipped at all. I retook (and passed) the Professor test, but that shouldn't have tripped anything up. I have emailed Customer Service several times (the first of those being Sep 15) trying to find out what (if anything) can be done, whether it be to actually ship the order, or even to refund my Professor Points. and have gotten no answer whatsoever. My local PTO is already aware of it as well, in fact, he was the one who suggested emailing Customer Service.
Has anyone else had this problem? Is there anyone else I can get in touch with to get this resolved? Am I sore outta luck?
Thanks!
Back at the end of May, my Professor status was to expire. Shortly before that, I placed an order on the website using most of the Professor Points I had left.
To make a long story short, it never came, and I very highly doubt it ever shipped at all. I retook (and passed) the Professor test, but that shouldn't have tripped anything up. I have emailed Customer Service several times (the first of those being Sep 15) trying to find out what (if anything) can be done, whether it be to actually ship the order, or even to refund my Professor Points. and have gotten no answer whatsoever. My local PTO is already aware of it as well, in fact, he was the one who suggested emailing Customer Service.
Has anyone else had this problem? Is there anyone else I can get in touch with to get this resolved? Am I sore outta luck?
Thanks!