I think Rokman hit the nail on the head a few post back.
WARNING: Everything following this paragraph is an opinion. For those of you who don't like other people's opinion, now is a good time to stop reading...
I'm going to reiterate some things Rokman said. For the sake of arguement, TCPi, POP, and P!P are all the same thing.
I have been very, very....VERY frustrated with POP's lack of organization for a year, maybe more.
(Feel free to correct anything that is wrong below)
So, lets think back...I think it started around Nats (or was it Regionals?) last year with the "No trophy" fiasco....it was blamed on an Earthquake in Japan. Fair enough. We didn't know the earthquake was coming. However, we did know that US Nats was coming....years in advance. But, in true form, POP put it off until the last second, thus putting them in the situation in the first place. Then, they "ran out" of POP ID's for a bit. Cities comes our way, no medals. I got at least two emails from other LL's this year asking if anyone had extra stuff to donate because there wasn't enough materials made...and, if I'm not mistaken, the last three league season have been short on supplies. My last league order came in about 5-6 weeks after I ordered it. My last Prof. store order took almost 2 months.
Customer service is a joke. You can make all the excuses you want, it doesn't change the fact that its a pathetic. I don't care if its 4 people, 100 people, or 12 monkeys, its pathetic. If you submit a ticket, it often takes a month to hear back. I remember reading about someone posting about a ticket asking about VGC prize support. The answer took forever and was wrong.
POP has zero communication with their base and has little care for their wants. One could arguing that all of the whining about Sabledonk made a difference, but lets be honest, it was BLATANTLY clear the rotation needed to happen, POP didn't need us telling them about it.
The list goes on and on. Before I go any further, let me state WHY I play this game: I like THE GAME. As a card game, I think it has many, many purities that other games that involve "less" luck. One of the comparisons about luck is always made to MtG. I don't play Magic, but I do play WoWtcg, which is virtually identical in game play. Magic decks run much higher mana counts than Pokemon does energy....missing an energy drop in Pokemon hurts, but sometimes, i ts advantageous to pass on a drop. Its not ok to miss a mana drop in Magic. I find it funny that people think there is less luck in Magic, but have no idea about the game. Magic as a whole has way, waaaaay less draw cards than Pokemon. In Pokemon, getting 2 extra cards per turn is considered bad, but in games like Magic and WoW, it is AMAZING. Pokemon cycles hands so much, a lot of the "luck of the draw" goes away. MOST times, you are stuck on top decks in other games. If you are supposed to play a card every turn AND drop mana every turn, how quick does that 7 card starting hand go away? Believe it or not, Pokemon has a LOT less luck in it than people realize. The simplicity of the game play makes the game much more obvious...which, is a lot like chess. In chess, you know your opponent's "cards" and you know all of their possible plays. Pokemon is very, very much the same way. Your opponent's next move is almost always obvious in Pokemon. Its all about making good decisions that give you an advantage later. As an example, if I'm playing Empoleon and I have 2 Piplups in play T1, where do I attach the energy, to the active or the bench? My decision on that gives me board control. If do the obvious and attach to the active to do 10 damage, I give away board control. But, the play is obvious. How will my opponent respond? I will have to assume he is going to Catcher up my energied pokemon. If he doesn't hit the catcher I have a substantial advantage....even if he hits it, I still make him waste the catcher. The game play itself is one of the best out there in TCG land. The community is great as well. I have children. This is really about the only game that is...suitable for small children....and, kids love Pokemon. Those are many of the reason I DO play Pokemon. I don't play this game because of the amazing support (customer and other wise) given by TCPi, nor do I play because I think they do an amazing job with only 4 people. I don't play because the prizes are awesome. I don't play because its cheap (because its not). So, if I play for the love of the game, I don't have to like TCPi or POP and I should be able to redress my grievances and not be called a whiner because I AM a customer and I spend a LOT of money on this game.
Quickly I'm gonna go into some things I love about WoW, just to make a reference for later. Wow customer support is AMAZING. My local store missed an email that went to the spam folder and saw it one day after the deadline. He emailed them explain the situation and they replied THAT DAY and said it was cool, the ANTICIPATED this happening and SCHEDULED a buffer...amazing, huh? You can get on their forums and the OP employees actually answer you. Even better, they are PROACTIVE!!! Recently, the just announced prizes for worlds. Historically, 1st at worlds was 50K. This year, they bumped it to 20K. Instead of letting 1000 thread pop up whining about it, they tackled it straight away by directly addressing WHY they did it a blog...and I've seen NO complaining from the community. Could you image the outcry if Pokemon did away with over half of their top prizes, like stopped giving out scholarships at Regionals? It took less than a week for our store to get approved for BG's (league), took me probably close to 2-3 months to get my league ironed out for Pokemon. Their TOM is STUPIDLY simple...and very effective. Response time on every issue I've ever seen has been really good and down right amazing when compared to Pokemon.
Now, I don't want to go on forever, I just want to make simple state about WHY they are so good: its important to them. Cryptozoic (the company that designs and runs WoWTCG) is a gaming company, its what they do. If they couldn't manage the TCG OP, Blizzard (the company that owns the rights to WoW) wouldn't let them, the would get someone else to do it. So, Cryptozoic made a company that is in the business of running games efficiently. They are a small company as well (not sure of the exact number), but put on a amazing showing at GenCon, not just with WoW, but with their board games as well...and they did it at ComicCon...and they still ran their leagues and had questions answered by customer service, never missing a beat, even if getting backed up a bit.
Now, the point of the last two paragraphs is just for me to simply state this: Pokemon Organized Play will ALWAYS be horrible as long as they keep the model they have. Now, I'm not trying to give a good break down of the hierarchy of POP or TCPi, so don't beat me up about the specifics, but POP is "run" or "owned" or "insert appropriate verb" by TCPi. TCPi is owned by Nintendo. So, for all intents and purposes, Nintendo owns POP. We all know what Nintendo does. So, basically, what the business model for Pokemon is simple: we make crap tons of money selling our video games, made by Nintendo. Subsidiaries of Nintendo (TCPi and whoever makes the anime) make products to support the video games, with each product helping the other product. The, there is POP. TCPi already makes the cards and they market directly to children and get MOST of their sales on impulse buys at retail stores. But, of course, there is the actual GAME, which is why the cards are printed right? Well, since the powers that be make a game, TCPi has to "run" the game, a task that seems like more of a hassle to them. The reality is, if their OP was making them money hand over fist, they would have amazing prizes, like 20K cash for worlds....but, its not. In fact, it makes them so little money (in the grand scheme of things), its burdensome. So, they give it a measly budget and a few people to manage it. As long as that is their model, POP will continue to fail. They look at it as something they have to do, not something they love to do because its the backbone of their sales....like other companies...and its not just Wow. What else does Wizards do besides Magic? Oh, that's right, NOTHING!!!! So, promoting MtG (in other words, appealing to their players) is important to them. Marketing to children is important to TCPi.
So, take this ridiculously long post for what its worth. Again, its my opinion, but when you step out of the muddle of POP and look at it from a different angle, its pretty clear. My advice is simple: if you want to continue playing this game because you love it, then do it. If you want to keep playing this game in hopes that POP gets their stuff together...find another game.