Pokémon TCG: Sword and Shield—Brilliant Stars

Collector's Cache

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Omastar

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As we all know, Collector’s Cache is known for its “fair” prices, its healthy tournament atmosphere, and its great customer service (or so we thought). Recently, Collector’s Cache has lost the trust of many of the local players in Lenexa, Kansas. This all started at the Kansas State Tournament, which was hosted at Collector’s Cache itself.

One of the local players (who attended league there regularly) turned in cards belonging to another player, so that the store could return them to their owner (another regular at the league). This had been done many times before, and has never been an issue. For instance, a friend of mine lost his deck at the store; it was discovered by another league member after he left, turned in to the store, and was returned to the player upon arrival: Two weeks later. Now get this. Apparently Collector’s Cache has a “policy” stipulating that they will sell all cards not collected by the end of the day. They sold the cards of this individual knowingly, adding up to around $50 worth.

A local at the league attempted to talk to an employee about the situation. The employee in question refused to return the cards, because they had been sold. He claims to have reminded the league member of the “one day policy,” which has never been in effect. He was then directed to a sign that said “Collector’s Cache is not responsible for lost or stolen property.” The cards in question are neither. They were under the supervision of the store, who agreed to return them to their owner.

After three weeks and multiple phone calls to the store, Collector’s Cache has agreed to return $25 of store credit for the $50 dollars of cards. They have yet to issue an apology.
 
WOW! Theft is theft whether by an individual or a store. This is utterly ridiculous if true. Was it a minor's cards they STOLE? If so, there are many laws which protect children from things like this. A store policy is paramount to a contract. As minors can't be bound to a contract, they could pursue both civil and criminal reparations for this.

I will never buy anything from CC again if this pans out.
 
Last year at Nationals, I got horrible feelings when trying to sell my stuff at the vendors. These businesses don't care a single bit about the players or the game. This is a perfect example of that. I'm sure they'll issue a statement to cover their tushes, but it doesn't change the fact that the biggest concern for these businesses is MONEY.
 
Another example of second or third hand news and no one waiting to hear both sides of the story.
 
evil psyduck said:
Another example of second or third hand news and no one waiting to hear both sides of the story.
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waynegg said:
WOW! Theft is theft whether by an individual or a store. This is utterly ridiculous if true. Was it a minor's cards they STOLE? If so, there are many laws which protect children from things like this. A store policy is paramount to a contract. As minors can't be bound to a contract, they could pursue both civil and criminal reparations for this.

I will never buy anything from CC again if this pans out.
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I'm waiting to hear them out... both sides. The one who this allegedly happened to and the store, directly.
 
Your right we don't know both sides however if this is true they took properity they knew wasn't theirs and sold it for a profit. Policy or not. Expecially if they were made aware of who the actual owner of the cards was.

What I would do if this were true

1.) Go in and speak with the store employiees if they actually admit to doing this and point to their policy I would ask for the situation in writing and signed (I doubt they will do this but try it anyway).
2.) I would record the conversation if you have access to a tape recorder (very cheap now days)
3.) I would repeatedly use the words "stolen property" in the conversation, after all his deck did go missing.
4.) I would make it very clear that you want your property back (once again using the words "stolen property")
5.) When offered the $25 gift certificate inform them that it is "illegal" for them to sell "stolen property" and that you except either ACTUAL CASH of what YOU BELIEVE the cards to be worth or the cards themselves back. If they refuse I would inform them that I was going to return shortly with local authorites(Police) to recover your "stolen property"
 
If this is true Collector's Cache should be done in the Pokemon world. I'd like to see someone from CC post here before I make a judgment though.
 
Jaeger said:
Your right we don't know both sides however if this is true they took properity they knew wasn't theirs and sold it for a profit. Policy or not. Expecially if they were made aware of who the actual owner of the cards was.

What I would do if this were true

1.) Go in and speak with the store employiees if they actually admit to doing this and point to their policy I would ask for the situation in writing and signed (I doubt they will do this but try it anyway).
2.) I would record the conversation if you have access to a tape recorder (very cheap now days)
3.) I would repeatedly use the words "stolen property" in the conversation, after all his deck did go missing.
4.) I would make it very clear that you want your property back (once again using the words "stolen property")
5.) When offered the $25 gift certificate inform them that it is "illegal" for them to (knowingly) sell "stolen property" and that you except either ACTUAL CASH of what YOU BELIEVE the cards to be worth or the cards themselves back. If they refuse I would inform them that I was going to return shortly with local authorites(Police) to recover your "stolen property"
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*expect?? or accept??
 
This contradicts common sense. Without proof otherwise (3-4 witnesses, policy in writing), I don't buy it. If something doesn't make sense, it's probably not true.
 
Elaborate some... so were the cards that were being held LEFT by person A and turned in for return by person B, or was person B simply giving a card to person A for borrow/returning, using CC as the "mail-carrier?"

In the former, the cards ARE "lost." CC is doing a gratuitous favor by holding the cards ever. It isn't the shop's responsibility to have a personal cubby for your items. They are a business. If you wanted the cards returned to the owners, you should have done so yourself.

In the latter, that is a little more unreasonable as you named a specific owner and they agreed to give them to that specific person. However I still don't understand why you'd trust a salesman of cards with giving the cards back.

Trading cards are TIME-SENSITIVE. Their value is based on exactly when they are being sold. In a month, a new release could cut their price in half. How is the store supposed to know that the person in question, ESPECIALLY after a State Championship in which people are not regular customers, will ever return to the store?

They could wait for the person to come back for a few weeks, but if they NEVER come back then that's a few weeks that the card shop wasted their time when they could have sold them anyways, when the cards were in their current demand and current value.
 
yoyofsho16 said:
In the former, the cards ARE "lost." CC is doing a gratuitous favor by holding the cards ever. It isn't the shop's responsibility to have a personal cubby for your items. They are a business. If you wanted the cards returned to the owners, you should have done so yourself.

In the latter, that is a little more unreasonable as you named a specific owner and they agreed to give them to that specific person. However I still don't understand why you'd trust a salesman of cards with giving the cards back.
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When you decide to host a State Championship for one of the world's biggest card games there are certain responsibilities you bring upon yourself, and yes a personal cubby for lost cards is one of them. The reward for doing so is usually the increased product that gets sold and increased business from word of mouth after the event, not by stealing cards from players that have entrusted you with them.

yoyofsho16 said:
Trading cards are TIME-SENSITIVE. Their value is based on exactly when they are being sold. In a month, a new release could cut their price in half. How is the store supposed to know that the person in question, ESPECIALLY after a State Championship in which people are not regular customers, will ever return to the store?

They could wait for the person to come back for a few weeks, but if they NEVER come back then that's a few weeks that the card shop wasted their time when they could have sold them anyways, when the cards were in their current demand and current value.
Click to expand...

This should be irrelevant, it wasn't the shops cards to sell.
 
Well i guess people should know were there stuff is at all times. Put it this way, if it had been my self and I found the cards I would look for the person they belong to. If by the end of the day, I couldnt find who they belonged to I would keep or trade or sell them. Finders keepers, losers weepers. Lol
 
It sucks that happened to you and your friends. But to be honest the employees are there for their work if you go to conventions all the vendors troll and toad cool stuff inc ect.... They typically don't play the games they are there for the business just how it goes.
 
Being a store owner myself, I am surprised that they would agree to hold cards for any individual, and make the promises that they made.

Deals between players are supposed to stay between players.

I am interested in hearing from the store, because I have respect for Behman, who has always been good to me, my store, and my players.

It is ludicrous to think that a store "SHALL" have a cubby for players just because they host a major event.

Players need to take responsiblity.

That being said, once the store steps in the middle, they have taken on some of the responsibility too.

Prime, I am having a hard time with your thread. Both vendors were there to buy and sell cards to and from players. If you didn't like their prices, you simply DID NOT have to sell.

Both vendors had a good, if not great selection of items for purchase. I am confused. Just because people are making money doesn't mean that they don't care about the game. Heck, the fact that they are buying is a service to all players in the first place. Most stores frankly do not buy the cards they sell. To say collector's cache is not in it for the long haul with pokemon is misplaced, as they are one of the FEW stores that have been with the game through thick AND thin.

Vince
 
You guys are saying that a store shouldn't have to hold cards for people like this, but honestly, if the store is letting you hold league there, I'd think you'd have a good enough relationship with the store to say "Hey, Bobby left his cards here, I know these are his. If I give them to you to hold onto for him, can you do that for him when he comes in?" A store with a common sense of decency would indeed hold onto the cards for one of their league regulars. A store that only cares about business would do what CC is being accused of.

I'm not saying that what happened is true, because this is a pretty heavy accusation, but if it turns out to be true, I know a heck of a lot of people who are going to no longer purchase from this store or support them.
 
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