If you spot a card at your league or at a tournament that you know is a fake, the OWNER OF THE CARD (or parent if the owner is a minor) should do one of the following:
Option 1
Contact
[email protected] with the following information:
Card owner's name (or parent's name) and contact information
Name and address of the store where the card was purchased
Approximate date of purchase
Scan of the card in question
Scan of the packaging (if still available)
Please make sure that it is clearly indicated in the email that you believe the card to be counterfeit.
Option 2
Mail the following to PUI:
Card owner's name (or parent's name) and contact information
Name and address of the store where the card was purchased
Approximate date of purchase
The card in question
The packaging (if still available)
Please make sure that it is clearly indicated in the letter that you believe the card to be counterfeit.
The letter should be sent to:
Pokémon USA, Inc.
Attn: Customer Service
333 108th Ave NE Suite 1900
Bellevue, WA 98004
Additional information
PUI will not replace counterfeit cards with official cards. We will, however, investigate the issue and pass it on to our legal team if we deem that there is sufficient proof that the card in question is not legitimate.
If you contact us via email, we may request that you send the card in question to us to use as part of the investigation. If a card is mailed to us and it is legitimate, it will be returned. Counterfeit cards that are mailed to us will not be returned.
If you spot a card in an eBay auction that you know is a fake, you should email
[email protected] with a link to the auction and the reason that you believe that the card is fake.