crazypokemon
Active Member
This might be the most heated thread for 2011 so far.
Collector's Cache
- Thread starter Omastar
- Start date
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Turns out? You knew the cards did not belong to me all along. Why offer $25 store credit when the cards were worth $50? And why even offer $25 if you did nothing wrong? No one agreed to $25. It's a step in the right direction, but you still owe $25 more and a big apology. Me and 10+ others who witnessed/know of this will not support Collector's Cache until this happens. I posted this article because I hoped that you might do what's right. When the employees/manager don't listen, the public does.
Regardless of what actual happened in this scenario, I don't think that the 'wronged' parties should have brought this to 'gym. I feel like these people brought this online to gain attention and start a flame war. If Cache is in the wrong, you don't need to soil their entire reputation based on this one incident. From their posts, they seem to be admitting their wrong and publicly amending their policies to avoid such an incident to occur in the future.
CollectorsCache
New Member
We CONFIRMED tonight that you were NOT the owner of the cards and had we have known that before there would have been no reason to discuss this with you all. Since we thought at the time that these were your cards, we felt bad and wanted to do something in good faith. As a courtesy to you all, we offered $25.00 store credit to help remedy the situation. After we were told on the phone that $25.00 store credit was acceptable, we assumed that the matter was closed. It is truly unbelievable that you all started this thread after having been patrons to our store for a long time. We will see you guys on Sunday to finish discussing this issue as it is going no where on here.
waynegg
CotD Editor<br>Forum Moderator
Wow! Like sand through an hour glass... So are the Days of our Lives. Personally I don't know what to believe now. By now if I were the store owner I would just give up 4 Smeargle regardless of whether I felt I were wrong or right just so the issue could be resolved before it started impacting my business. I wouldn't let 4 cards ruin me.
For every customer you please as a business, they may tell 2-3 people to give you their business as well. For each who feels wronged they'll steer 20+ away from you. It comes a point where you just gotta suck it up so you don't lose potential thousands in revenue over a $50 dispute. Besides, you make them happy, they continue to patronize your store, and you make it back from them anyhow.
Not taking any sides, but if I felt I had been done wrong by XYZ card shop and it wasn't resolved to my liking I would give bad word of mouth too. I have in the past. There is no libel involved because it's that customer's true (?) perception and for most people their perception is their reality. I also appreciate warnings from people as to their dealings with businesses. Bringing it here, to the major part of the Pokemon community is, like it or not, the very best place to bring it. And if my stuff was lost for whatever reason while in the agreed on custody of a store and that store would only replace half of what they lost I would have beef too. So would you in your personal dealings CC.
For every customer you please as a business, they may tell 2-3 people to give you their business as well. For each who feels wronged they'll steer 20+ away from you. It comes a point where you just gotta suck it up so you don't lose potential thousands in revenue over a $50 dispute. Besides, you make them happy, they continue to patronize your store, and you make it back from them anyhow.
Not taking any sides, but if I felt I had been done wrong by XYZ card shop and it wasn't resolved to my liking I would give bad word of mouth too. I have in the past. There is no libel involved because it's that customer's true (?) perception and for most people their perception is their reality. I also appreciate warnings from people as to their dealings with businesses. Bringing it here, to the major part of the Pokemon community is, like it or not, the very best place to bring it. And if my stuff was lost for whatever reason while in the agreed on custody of a store and that store would only replace half of what they lost I would have beef too. So would you in your personal dealings CC.
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Omastar: Tell me if I have this right or not.
Based on what seems to have been said in this thread, you played a trick on another player by taking their 4 Smeargles and giving them to Collector's Cache to hold. The CC's employee may or may not have known why they were holding the cards.
In any event, you took someone else's property and gave it to a 3rd party rather than leaving it alone or giving it to them.
If this is correct, where do you get off doing anything other than apologizing for causing this mess in the first place?
And then, instead, getting a major retailer and supporter of Pokemon into hot water for YOUR bad actions?
Is that right?
Based on what seems to have been said in this thread, you played a trick on another player by taking their 4 Smeargles and giving them to Collector's Cache to hold. The CC's employee may or may not have known why they were holding the cards.
In any event, you took someone else's property and gave it to a 3rd party rather than leaving it alone or giving it to them.
If this is correct, where do you get off doing anything other than apologizing for causing this mess in the first place?
And then, instead, getting a major retailer and supporter of Pokemon into hot water for YOUR bad actions?
Is that right?
Collector's Cache: You "confirmed" that the cards were not mine 2-3 weeks ago when Charlene approached you asking for them. The $25 dollars were for her to accept, not us. I felt partially responsible, even though Charlene could have walked up and gotten them the day of the tourny, or you could've not sold them. If $25 of store credit was still given to Charlene, I would still have to cover the other $25+ (which should be on you guys since you lost/sold/whatevered them). When you make your apology, I'd rather you just post it here instead of telling me personally. It'd take to long to relay the message to everyone. Hopefully we figure this out on Sunday.
Pokepop: That is incorrect. Not a joke of any sort. I will adress that tomorrow.
Pokepop: That is incorrect. Not a joke of any sort. I will adress that tomorrow.
waynegg
CotD Editor<br>Forum Moderator
That's the core of the issue. The only ones who have said that are those making assumptions off previous history and partial first hand knowledge.
OP says cards were turned in, accepted to be held, and came up missing.
Store says cards came up missing while in their custody and agreed to cover half.
The rest is just pure conjecture it seems from those without complete first hand knowledge (that of all three sides- person who lost the cards, person who turned the cards in, and the store).
And just saying- Banks are major retailers too and they screw people every day (I know, I work for 'em). Someone being a major retailer doesn't necessarily give then superior credibility over the individual does it?
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Box of Fail
New Member
A business winning a libel suit against an individual? Not gonna happen. Individuals essentially can dishonestly slander businesses without penalty and that's how it should be. Censorship is a very dangerous thing.
I simply find it hard to believe that Collector's Cache would stake their reputation on $50 worth of cards. I'm sure that they will be compelled to give away four Smeargles in order to please their customers (as the #1 important thing isn't that justice is served, but that the customer is happy) and to boost their image among the local player base. I don't believe $50 is worth fighting for; if I were in charge of Collector's Cache I'd simply replace the Smeargles regardless of whether I had inadvertently sold them.
That's right 3 stories; His theirs and the truth . Btw I hope to hear the third really soon.
No you don't have it right.
CollectorsCache
New Member
For the record, we have indeed offered the actual victim 4 replacement Smeargle cards and told her that we would even be willing to open sealed booster boxes to get the cards for her.
Also, we have NO RECORD of selling her Smeargle cards. The fact is that they have come up missing and we're willing to do what is necessary to rectify the problem. Unfortunately for the rest of the Pokemon community, we no longer are willing to be an intermediary anymore.
On a positive note, what does everyone think about the next set Black & White & the new online Pokemon game?
You guys are losing me.
Either tell your story, with full information, or don't.
Address the questions, or not.
How did you get a hold of the cards.
How did you know whose they were, but were not able to give them to that person.
These are missing from your account, but they are the initiating points.
waynegg
CotD Editor<br>Forum Moderator
Then that should be the end of the issue. Sad that you're gonna let this change the superior customer service you're known for though. If you like, I know how you can give that same customer service AND protect yourself from any further mishaps like this.
B&W I'm really looking forward to.
So all of a sudden you add two more cards that went missing? Funny you didn't mention it before.
The smeargles were the important part of the mess. The oddish didn't mean much I'm sure. The smeargles were always the issue.
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