Pokémon TCG: Sword and Shield—Brilliant Stars

How long does P!P take to fix rating issues?

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Sour grapes...With this system on what P!P handles with it.

Seriously. How long does P!P get to TAG an event? UGH.

I sent them 2 emails, got an automatic reply for each one. Emails were sent on Jan 21st and 27th but NO REPLIES yet, AND event still not tagged yet. UUUUUGGGGHHHH.

It should not take P!P FOREVER like weeks upon weeks to do a small fix or something like tagging an event, correcting an account detail in matches, etc.

SERIOUSLY, WHATS UP WITH THAT.
 
Jason said:
Having an issue sent back to the end of a queue? THAT's BAD CUSTOMER SERVICE.
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If the email is the same subject and sent by the same person they have no one to blame but themselves. Don't blame it on bad customer service.
 
Does it say that anywhere on their site or e-mail form?

I don't know if you can label that exactly as bad customer service. However, it is definitely a problem but it definitely leads to negative company perception by those who support it running events. I dislike e-mailing OP and I do my best not to. I think that's why a lot of us post our problems here or on the OP forums. But then we get a reply to not post individual problems on forums. Well, we wouldn't have to if the response time for e-mails wasn't so long (or if the ticket didn't go to the end of the line).

evil psyduck said:
If the email is the same subject and sent by the same person they have no one to blame but themselves. Don't blame it on bad customer service.
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evil psyduck, don't take this the wrong way, but that's an answer that qualifies as "bad customer service." This is an issue that makes the user frustrated with the organization. It shows a lack of concern for the user experience.
 
ShadowCard said:
evil psyduck, don't take this the wrong way, but that's an answer that qualifies as "bad customer service." This is an issue that makes the user frustrated with the organization. It shows a lack of concern for the user experience.
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But, at the same time, it stops P!P from having to contact the person over again about an issue that has been resolved. For example, lets say that the turnover of issues is about 50 a day of varying difficulties, but P!P receives 200 e-mails a day. This means that if I send e-mail #157 it will be four days after I sent that e-mail before the staff is physically capable of responding to the issue I'm having. So I'm trying to let them know that I was not shipped the correct players rewards (to pull a random issue out of a hat). For some reason they shipped me tier 1 rewards instead of tier 2. Now, they don't respond to me that first day, and in desperation I send them another e-mail each day until they respond to my problem. This means that for the next couple of weeks they will have to contact me to resolve an issue that has already been resolved. This eats at valuable time that could be spent handling other players' problems.

Now before you point out all the flaws in the point I just made, I see them too. It would make more sense if when sending a followup e-mail it did not alter the date of the original query thereby dropping it lower in the queue. The only reason I can think of for it not doing so (having never worked in customer service or Q&a) is that this means if you have an identical problem a few months later it would lump that e-mail in with the problem that is already marked "solved" thereby removing it from the queue without it ever being added in.

I will agree, though, that I have been frustrated by the wait-time and seemingly lost e-mails in the past. I'm not saying that P!P has the best customer service out there, they don't (apple FTW!), but having given some thought to the subject in moments of heated rage, this is the best I could come up with to placate me. I do think that it should be stated somewhere (possibly the form e-mail you should get as an auto-response) that further enquiries will drop you lower in the queue.
 
espeon200, I feel like you just talked me in a circle :rolleyes: . If e-mail volume is a problem, that's an organizational issue and making sure e-mail goes to the right person, is prioritized correctly, or making sure the FAQ is effective. Other than that, you basically said my reply for me:
espeon200 said:
It would make more sense if when sending a followup e-mail it did not alter the date of the original query thereby dropping it lower in the queue.
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It sounds very counter-intuitive. Is it said anywhere on the website, the OP forum, or in the automated reply?
 
What domain are you sending the email from? It's possible your domain could be sharing an email server with a spammer so Pokemon's spam filters could be dropping it. I used a Yahoo.com email address and it got thru.
 
I sent it to them once again, and i did not get an automated message. what should i do?
oops, nvm, i just got it :')
 
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Glad to hear yahoo worked for you!

I'm not surprised comcast's domain is filtered. Too many opportunities for abuse by spammers.
 
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